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City Stationery Group SAL
Sad el Bauchrieh, Moudawar Street, Maksoud Bldg Bloc A
Tel : +961-1-87 87 78
Tel : +961-1-898 104
Frequently Asked Questions
Please read our FAQ before sending us a message.
What is the standard delivery time ?
Orders are delivered in 3-5 days not including weekends
Note : During Lockdowns deliveries may be delayed.
Example:
If your order was placed on Monday before 1pm, it will be prepared & handed to the delivery company the same day and will be delivered to you starting Tuesday.
If your order was placed on Monday afternoon (after 1pm), it will be prepared & handed to the delivery company on Tuesday and delivery will start on Wednesday.
Orders placed on weekends (Friday after 1pm, Saturday & Sunday) will be prepared & handed to the delivery company on Monday and delivery will start on Tuesday.
When will my order ship out ?
Orders received before 1pm will be prepared the same day and handed to the delivery company. Orders received after 1pm will prepared the following morning and handed to the delivery company.
Which shipping carrier will be used ?
We ship our orders with Wakilni
How can I track my order ?
As soon as your order leaves our warehouse, you will receive an email with the tracking number as well as a tracking link.
How much is the shipping cost ?
If your order is below 250.000LL ($165) the delivery Fee is 45.000LL
If your order is between 250.000LL ($165) & 500.000LL ($329) the delivery fee is 22.000LL
If your order is between 500.000LL ($329) & 700.000LL ($461) the delivery fee is 11.000LL
For orders above 700.000LL ($461) the delivery is FREE