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Frequently Asked Questions

Can prices of products at CITYSTATIONERYGROUP.COM differ from those in store?

No, prices displayed on CITYSTATIONERYGROUP.COM are exactly the same as the prices that you will find in stores.

How can I pay for my order?

When you place an order online, our sales team will be in touch with you over the phone in order to confirm the order and delivery address.

Once the order confirmed, our delivery team will take care of delivering your order to your doorstep.

You will make your payment to the delivery person.

What carrier will deliver my order?

All orders across Lebanon are delivered by our own delivery trucks or by ARAMEX .

What are the delivery fees?

All deliveries within the Grand Beirut area and Metn are free.

Extra delivery fees will be applied for regions outside the Grand Beirut Area and the Metn Area.

Please contact our sales team for further details at +961-1-878778

How do I know if my order has been shipped?

You will receive a confirmation e-mail in the hour following shipment of your order. This e-mail message will include a reference number that will allow you to track your package.

If you do not receive an e-mail, send us an e-mail at info@citystationery.co and we will contact you.

What happens if I forget my e-mail address?

If you forget your e-mail address, contact our Customer Service department by e-mail at info@citystationery.co or call +961-1-878778.

How do I cancel an order?

To cancel an order, contact our Customer Service department by e-mail at info@citystationery.co or call +961-1-878778. A customer service agent will explain the procedure for cancelling an order.

How do I return an ordered item?

To return or exchange an item, visit one of our stores within 15 days of receiving your package. You can also contact our Customer Service department by e-mail at info@citystationery.co  or call +961-1-878778. A customer service agent will explain the procedure for returning or exchanging an ordered item.

City Stationery Group

Bauchrieh

Moudawar Street

Maksoud Bldg Bloc A

P.O.Box: 11-7581

Beirut - LEBANON

T: +961-1-87 87 78

T: +961-1-89 81 04

F: +961-1-89 81 05

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